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How do I handle damaged aluminum extrusion for furniture during ocean transit?

VIP-User
2026-10-22
{ "title": "How to Respond to Furniture Aluminum Extrusion Damaged During Ocean Shipping", "content": "

If furniture aluminum extrusion arrives with damage after an ocean shipment, preserve evidence before moving ahead with unpacking or processing. Photograph the packaging and affected profiles, record the condition on delivery paperwork when possible, and contact the seller or carrier promptly. Keep the damaged items and packing materials available while you agree on inspection and next steps.

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What to Do When a Shipment Arrives Damaged

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Document the condition

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Begin with a receiving check. Capture images of the exterior packaging, labels, container condition, and any visible dents, bends, scuffs, or signs of moisture. Describe what you can observe without assuming how the damage occurred. Note the affected quantities and profile identifiers, and compare them with the order documents.

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Set affected profiles aside

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Keep damaged pieces separate from undamaged stock so they cannot be confused during storage or production. Retain the packaging and shipping labels for possible inspection. Avoid straightening, cutting, machining, or installing affected profiles until the seller or carrier has reviewed the evidence and provided written guidance.

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REPORT

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