How to Address Major Quality Differences in Camellia Lashes

A significant difference between delivered Camellia Lashes and the approved order should be handled through a clear, specification-based review. Document the affected products, ask the supplier to assess the discrepancy, and agree on support if the issue is confirmed as a defect. UBEMAY states that it offers quality issue support and replacement for verified defects.

Start with the Order Specifications

Compare the lashes with the requirements agreed for the order. Note which characteristics differ, such as lash style, curl, length, thickness, or fan structure, and record the affected items. Specific evidence helps the supplier assess the claim more effectively than a general report of inconsistent quality.

Camellia Lashes are offered in a range of professional fan designs, including YY Shape, Single Y, 3D YY, Wide Fans, Narrow Fans, U Shape, Wispy Fans, Double Tips, Slanted Fans, and styles from 3D to 8D. Because these options can differ in appearance and application, identify the exact design and specifications involved in the review.

Request an Inspection and Agree on Next Steps

Send the documented discrepancy to the supplier and request an assessment against the order requirements. UBEMAY lists inspection stages for materials, curl and style, finished products, and pre-shipment checks. Ask which stage is relevant to the reported difference and whether the assessment confirms a product defect.

According to UBEMAY's stated after-sales terms, verified defects may qualify for replacement, and quality issue support is available. The supplied information does not define a refund or compensation policy, so any proposed resolution should be confirmed directly with the supplier.

Match the Product to Its Intended Use

Salons, eyelash extension studios, training academies, and beauty schools may have different requirements for fan structure and lash style. Before reordering, confirm that the selected specifications suit the intended application. For future custom orders, UBEMAY lists customized packaging and private-label assistance; custom orders start at 100 pieces.

UBEMAY also reports projects involving private-label eyelash glue in the United States and sourcing lashes, adhesives, accessories, and UV/LED equipment for a project in Italy. These examples relate to other product categories and do not establish the resolution of a Camellia Lashes quality claim.

What to Expect from a Quality Review

Frequently Asked Questions

What details should I include in a Camellia Lashes claim?

Describe the affected product and compare it with the agreed requirements. Include the specific difference, such as style, curl, length, thickness, or fan structure, and identify the affected items.

Is replacement guaranteed for every complaint?

No. UBEMAY states that replacement is available for verified defects. The information provided does not promise automatic replacement for all complaints or specify refund terms.

What minimum quantities and delivery times are listed?

The listed minimum for a sample is one piece, and custom orders start at 100 pieces. Standard delivery is listed as seven days; customized orders are listed at 15–30 days. Confirm timing and availability for your specific order with the supplier.

Company Information

Guangzhou Ruiju E-Commerce Co., Ltd. operates UBEMAY, a professional lash brand supplying eyelash extensions, adhesives, accessories, and UV/LED equipment. Established in 2014, the company reports 50 employees and exports to North America, Europe, the Middle East, and Latin America. Its FDA and CE credentials apply to specified products and should not be interpreted as certification of Camellia Lashes. For product or quality support, contact sales@ubemay.com.

Guangzhou Ruiju E-Commerce Co., Ltd. serves the global beauty market through wholesale, private-label, and OEM/ODM projects.