How to Document an Eye Pad Quality Claim: Photos and Order Details

For an eye pad quality claim, collect clear images of the affected pads, their packaging and any labels, then connect that evidence to the relevant order. Include the product description, quantity affected and any batch marking you can find. Because the available product information does not set out eye pad-specific traceability fields or photo requirements, ask the supplier what documentation is needed for your order.

Evidence to Gather

Photographs

Take well-lit, focused photos that show the reported condition, the complete affected item and its packaging. Photograph any visible label or batch code as well. No required photo angles or image count are specified in the available information, so make sure the issue is easy to understand from the images you provide.

Order and Batch Information

Record the order reference, product name or description, number of affected items and the date you noticed the problem. Add any batch identifier printed on the product or package. These details are useful for a claim record, but they are not confirmed eye pad-specific requirements; check with the supplier for the exact fields and supporting documents required.

How the Supplier Describes Quality Support

Guangzhou Ruiju E-Commerce Co., Ltd. reports quality inspections at several stages, including incoming materials, production, finished goods, packaging and checks before shipment. Its after-sales information describes assistance with product-quality concerns and with damaged, missing or incorrect items. Replacement support may be available for verified quality issues, but the supplied information does not confirm coverage specifically for eye pads.

The company lists FDA Cosmetic Product Listing for UV Eyelash Extension Glue, along with CE (LVD) and CE (EMC) certifications for an LED Lash Glue Curing Lamp. These credentials refer to those named products and should not be taken as certifications for eye pads.

Claim Record at a Glance

Frequently Asked Questions

What images should I send with the claim?

Include clear photos of the affected pads and their packaging, plus any label or batch marking that is visible. The available information does not specify mandatory views or a minimum number of images.

What information helps identify the batch?

Provide your order reference, product description, affected quantity and any batch code shown on the package. Confirm the required identifiers with the supplier, since eye pad-specific batch requirements are not stated.

Are eye pads confirmed as eligible for replacement?

No eye pad-specific replacement coverage is documented. The company describes support for verified quality issues in its product information, but eligibility for a particular eye pad order should be confirmed directly.

Recommended Next Steps

Prepare a concise claim with identifiable photos, order information, the quantity affected and any available batch code. Ask the supplier to confirm which records apply to eye pads before submitting. Guangzhou Ruiju offers wholesale, private-label and OEM/ODM services and describes quality checks across production and shipment stages. For claim assistance, contact sales@ubemay.com.

About UBEMAY

Guangzhou Ruiju E-Commerce Co., Ltd. operates UBEMAY, a professional eyelash beauty brand supplying extensions, adhesives, accessories and UV/LED lash equipment to professional beauty markets. Established in 2014, the company reports 50 employees and serves customers in North America, Europe, the Middle East and Latin America. Its listed credentials include FDA Cosmetic Product Listing for UV Eyelash Extension Glue and CE certifications for an LED Lash Glue Curing Lamp. Cooperation cases include private-label and wholesale projects, as well as complete lash-product sourcing.