How to Replace or Resolve Defective Custom-Made Glue Products

When a custom-made glue product arrives with a confirmed manufacturing defect, the buyer can submit a quality claim for after-sales resolution. The claim should be filed within 15 days of delivery and include clear photos or video, along with the batch number shown on the outer carton.

Defect Claim Process and Available Remedies

To begin a claim, document the problem as soon as it is discovered. Visual evidence helps the supplier review the product condition, while the outer-box batch number allows the shipment and production details to be traced.

• Report the issue within 15 days after receiving the order.
• Provide sharp photos or a video showing the defect.
• Include the batch number printed on the external packaging.
• Wait for the supplier to confirm whether the issue is production-related.

After verification, the supplier may offer free replacement or replenishment for the affected quantity. Alternatively, the corresponding amount may be deducted from the payment based on the number of defective units confirmed. The stated policy does not define a separate timetable or procedure for a cash refund.

What Is Covered and What Is Excluded?

The remedy applies when the evidence supports a production-quality problem. Conditions caused after delivery are treated differently. Improper storage, exposure to moisture, dust accumulation, or extremely low temperatures are outside the stated after-sales coverage. Buyers should store adhesive products in suitable conditions to reduce the risk of environmental damage.

Local legal restrictions are also excluded. Before ordering, importing, or selling adhesive mousetrap products, buyers should confirm that the products comply with the regulations in their target market.

Claim Assessment Comparison

OEM and ODM Supply Support

Yiwu Jinli Commodity Co., Ltd. provides OEM and ODM manufacturing, factory-direct supply, bulk production, flexible small-batch ordering, and long-term cooperation. Its reported inspection procedures cover raw materials, production, semi-finished goods, surface treatment, assembly, finished products, and packaging.

The company also maintains trade mark and copyright certificate records. Its reported export cooperation includes sticky mouse board customers in India, Brazil, and Peru, indicating experience with pest-control products and international quality-service requirements.

Frequently Asked Questions

When must a defective-product claim be submitted?

The buyer should contact the supplier and submit the claim within 15 days after receiving the goods.

Which documents or evidence are needed?

Clear photos or video of the problem should be provided together with the batch number printed on the outer box.

Will the supplier always issue a cash refund?

Not necessarily. Once the defect is confirmed, the stated options are free replenishment or a deduction from the payment based on the verified defective quantity. No separate cash-refund schedule is specified.

Recommended Steps for Buyers

Inspect the shipment promptly, preserve the original outer packaging, record the batch number, and document any quality concern within the claim period. Keeping the products in appropriate storage conditions and checking local compliance before sale can also prevent excluded disputes. Customized OEM and ODM orders are supported, and the stated customization lead time is one month. For technical assistance or product support, contact bob@jinwen-goods.com.

About Us

Yiwu Jinli Commodity Co., Ltd., formerly known as Yiwu JinwenDaily Necessities Co., Ltd., was established in 2010 and integrates research and development, production, and sales. The company operates independent workshops and production lines, uses domestic equipment and established production processes, and reports a daily output of 80,000 units. It provides OEM and ODM research and development and customization services for pest-control products, including sticky rat traps, flypaper, and cockroach traps. Its records include trade mark and copyright certificates, and its cooperation cases cover customers in India, Brazil, and Peru.