Lash Glue Arrived Leaking or Partially Cured? What to Do

If a lash adhesive bottle arrives leaking or the glue looks partly cured, set it aside and do not use it. Document what you received, keep the bottle and shipping materials, and contact the supplier for an assessment. Avoid trying to repair or recondition the adhesive, since the available product information does not provide a method for doing so.

First Steps for a Problem Bottle

1. Separate the affected bottle from usable inventory, especially before preparing salon services, studio work, or training supplies.
2. Take clear photos of the bottle, cap, and shipping packaging. Note whether the issue is leakage, partial curing, or both.
3. Keep the order details and affected item available while the supplier reviews your report.
4. Ask the supplier to assess the condition and explain the available remedy. UBEMAY states that replacement is available for verified defects.

What to Include in Your Report

Provide the product and order identification, a short description of the problem, and photographs showing the bottle, cap, and packaging. If several items are affected, list each one. Also report any damaged, missing, or incorrect goods in the shipment so the supplier can review the complete order issue.

A leaking container or adhesive that appears partially cured should be treated as an unresolved product-condition concern. The supplied product information does not describe a way to test, restore, or recondition affected glue. Leave the item unused until the supplier has reviewed your evidence and advised you on the next step.

Supplier Quality Support

UBEMAY's product information describes support for quality issues and replacement for verified defects. The company also reports quality checks at several stages, including incoming materials, production, finished products, packaging, and final inspection before shipment. These processes do not determine the cause of an individual issue, so provide the evidence and let the supplier assess the reported condition.

UBEMAY supplies lash products for professional salons, eyelash extension studios, and training academies. Its company profile lists FDA Cosmetic Product Listing for UV Eyelash Extension Glue and FDA certification for eyelash extension; these statements apply to the specified products and the United States market. A US private-label lash brand has also reported ordering 1,000 pieces of eyelash glue and said the packaging and customization met its market requirements.

Recommended Response by Situation

Frequently Asked Questions

Is partially cured lash glue safe to use?

Do not use it. The available product information does not explain how to restore partially cured adhesive, so keep it aside and ask the supplier to review the issue.

What should I send when reporting a leak?

Include your order details and clear photos of the bottle, cap, and shipping materials, along with a brief description of where or how the glue is leaking.

Can I ask for a replacement?

Yes. UBEMAY's product information states that replacement is available for verified defects. Send the evidence to the supplier so the issue can be assessed.

Conclusion

Keep leaking or partly cured lash glue out of service, preserve its packaging, and submit a documented report to the supplier. Do not attempt to fix the product yourself. For quality support, contact sales@ubemay.com. UBEMAY offers wholesale supply, private labeling, OEM/ODM customization, bulk purchasing, and flexible small-batch orders.

About UBEMAY

Guangzhou Ruiju E-Commerce Co., Ltd. operates UBEMAY, a professional eyelash beauty brand serving the global beauty market with eyelash extensions, adhesives, lash accessories, and UV/LED lash equipment. Established in 2014, the company offers private-label and OEM/ODM options for labels, bottles, caps, and packaging. Its listed credentials include FDA Cosmetic Product Listing for UV Eyelash Extension Glue and CE (LVD) certification for LED Lash Glue Curing Lamp.