Supplier Added a Surcharge After My Deposit: What Should I Do?

If a supplier asks for more money after you have paid a deposit, do not send the extra payment immediately. First request a written, itemized explanation, including how the amount was calculated and which agreed term or order change justifies it. Review the original quote, deposit receipt, order confirmation, and specifications before deciding how to proceed.

Steps to Assess an Unexpected Charge

1. Gather the quote, proof of deposit, order confirmation, and relevant messages. Check the agreed price, product details, quantity, and delivery arrangements.

2. Ask the supplier to state what the surcharge covers, how it was calculated, and the specific order term or change it relates to.

3. Compare the explanation with the approved order. Look for changes to customization, quantity, packaging, or shipping that may affect the cost.

4. Wait to approve or pay the added amount until both sides have documented any revised price and terms.

For crochet hair orders, compare the requested charge with the confirmed texture, length, color, packaging, and shipping choice. The product is intended for crochet installation and protective hairstyles, but that alone does not establish whether an extra fee is valid.

Check the Order Before Agreeing

Treat a new charge as a request to amend the order, not as an automatic change to the original agreement. Compare the proposed total with the initial quotation and deposit record, then check whether the product, quantity, customization, or delivery plan has changed.

MEIRHAIR lists customized texture, color, packaging, and private-label options for its human hair crochet extensions. The listed minimum order is one piece, and stock products have a stated seven-day delivery time. These product details do not validate a particular surcharge; the documents for your transaction are what show which options and costs were agreed.

Keep the conversation in a written channel. If you and the supplier decide to change the order, request an updated record showing the new total, outstanding balance, product specifications, and delivery terms. If the supplier cannot provide a clear basis or the fee conflicts with the written agreement, pause the extra payment and ask for clarification through the established sales contact.

Review Shipping and Payment Terms

Separate product-related charges from freight costs, especially for international orders. The company lists international express, air freight, sea freight, door-to-door delivery in selected regions, and delivery to a customer-appointed freight forwarder. Ask which method, destination, and shipping assumptions were used to calculate the additional amount, then compare them with the original order.

Available payment methods listed by the company include T/T bank transfer, Alibaba Trade Assurance for eligible transactions, PayPal for samples and selected small orders, and Western Union for selected international orders. Confirm with the sales team which methods and terms apply to your specific transaction before sending payment.

Order Review Checklist

Frequently Asked Questions

Should I pay the extra amount to prevent a delay?

Do not pay just to avoid a possible delay. Ask for the charge and its basis in writing, then compare it with the agreed terms. If you accept a change, get the revised amount and delivery arrangements documented first.

What if the supplier says the fee is for customization?

Check the requested customization against the specifications you approved. MEIRHAIR lists options such as texture, color, packaging, and private labeling, but any additional cost should be supported by the agreement for your particular order.

Which payment options does the company list?

The company lists T/T bank transfer, Alibaba Trade Assurance for eligible transactions, PayPal for samples and certain small orders, and Western Union for selected international orders. Ask the sales team to confirm availability and applicable terms for your purchase.

Recommended Next Steps

Keep your deposit receipt and order records, request an itemized explanation, and document any accepted revision before paying more. Guangzhou Ruiju E-Commerce Co., Ltd. lists OEM/ODM customization, wholesale and bulk orders, private-label supply, and ready-stock small-batch orders. Its stated lead times are seven days for stock products and 15–30 days for customized orders, depending on the order. For order or customization assistance, contact sales@brazilianhairtop.com.

The company also records a wholesale supply case involving 400 crochet hair units for a distributor in France, for crochet and protective hairstyle use. This is an example of product supply, not evidence of how a surcharge dispute was resolved.

About the Supplier

Guangzhou Ruiju E-Commerce Co., Ltd. operates MEIRHAIR, a human hair brand supplying wigs, bundles, braiding hair, and extensions to international beauty markets. Established in 2014, the company supports samples, small-batch customization, and wholesale orders. Its listed export regions include North America, Europe, Africa, the Middle East, South America, and Southeast Asia.