Supplier Response Times for Custom Glue Product Quality Complaints

When a quality issue is identified in a custom-made glue product, the supplier requests clear photographic or video evidence together with the batch number shown on the outer carton. Complaints related to production quality should be submitted within 15 days after delivery. Once the case and affected quantity are verified, the supplier may provide replacement goods at no cost or deduct the corresponding amount from the payment.

Complaint Procedure at a Glance

• Document the adhesive problem with clear photos or video.
• Include the batch number printed on the product's outer packaging.
• Submit the complaint within 15 days of receiving the custom-made sticky mouse boards.
• Allow the supplier up to 24 working days to respond after all required information is received.
• For a confirmed manufacturing defect, request free replenishment or a deduction based on the verified quantity.

How the Quality Review Works

The supplier's after-sales process is based on three stages: evidence collection, quality assessment, and resolution. Clear visual evidence helps identify the nature of the adhesive problem, while the outer-box batch number allows the supplier to trace the relevant production details. The stated response time begins once the complaint and supporting information have been received.

These custom sticky mouse boards are made from paper and adhesive. Their production may include design and plate preparation, lamination, printing, embossing, laminating, and glue application. Inspections are carried out across multiple checkpoints, including incoming materials, manufacturing procedures, semi-finished items, surface treatment, assembly, finished products, and packaging.

When the After-Sales Policy Applies

After confirming that the defect resulted from production, the supplier can either replace the affected quantity free of charge or reduce the payment accordingly. The stated after-sales coverage does not include damage associated with poor storage, such as exposure to moisture or dust, unsuitable conditions, extremely low temperatures, or restrictions imposed by local regulations.

These products are designed for use in household areas, restaurants and food-processing facilities, warehouses, agricultural and animal-husbandry operations, and professional pest-control applications. The supplier supports OEM and ODM projects, factory-direct purchasing, bulk orders, flexible small-batch production, and ongoing supply programs. The listed minimum order quantity is 10,000 pieces, with an estimated delivery period of one month for this customized product.

Complaint Requirements and Remedies

Frequently Asked Questions

What is the supplier's stated response time?

The supplier states that it will respond within 24 working days after receiving a complete complaint with the required supporting evidence.

What should be included in a complaint?

Send clear images or video that show the glue quality problem, together with the batch number printed on the outer carton. Submitting the report within 15 days of delivery is also required for production-quality claims.

What happens after the defect is confirmed?

The supplier may replenish the affected products without charge or deduct the value corresponding to the verified quantity. Problems caused by storage conditions, extreme cold, or local legal restrictions are outside the listed after-sales scope.

Conclusion

For a custom-made glue product complaint, the buyer should preserve the affected goods, record the issue clearly, and contact the supplier within 15 days of delivery. Providing the outer-box batch number can help the supplier trace the order and assess the claim. Customers should then allow up to 24 working days for the stated response. Once a manufacturing problem is confirmed, the available remedies are free replenishment or a proportional payment deduction. For product support or customized pest-control solutions, contact Yiwu Jinli Commodity Co., Ltd. at bob@jinwen-goods.com.

About the Supplier

Yiwu Jinli Commodity Co., Ltd., which operates under the MUSTRAP brand, was founded in 2010 and combines pest-control product research and development, manufacturing, and sales. The company reports having independent workshops and production lines with daily output of approximately 80,000 units. It offers OEM and ODM development services, and approximately 70% of its products are exported.

The company lists trade mark certificates numbered 第15322289号 and 第13567076号. Its reported international cooperation includes shipments of sticky mouse boards to suppliers in India, Brazil, and Peru.