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Agriculture
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Health-Care
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Environment
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Construction-Real-Estate
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Tools-Hardware
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Home-Garden
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Furniture
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Luggage-Bags-Cases
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Medical-devices-Supplies
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Gifts-Crafts
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Sports-Entertainment
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Food-Beverage
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Vehicles-Transportation
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Power-Transmission
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Material-Handling
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Renewable-Energy
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Safety
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Testing-Instrument-Equipment
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Construction-Building-Machinery
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Pet-Supplies
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Personal-Care-Household-Cleaning
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Vehicle-Accessories-Electronics-Tools
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School-Office-Supplies
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Packaging-Printing
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Mother-Kids-Toys
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Business-Services
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Commercial-Equipment-Machinery
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Apparel-Accessories
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Security
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Shoes-Accessories
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Vehicle-Parts-Accessories
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Jewelry-Eyewear-Watches-Accessories
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Understanding UBEMAY's Premade Fan Replacement Policy: Do You Need to Return Defective Trays?
Understanding Premade Fan Replacement Claims and Tray Return Guidelines
When dealing with eyelash extensions in professional beauty settings, addressing defective items efficiently is crucial for salon operations. At UBEMAY, client support includes technical advice, replacement for verified product defects, and comprehensive after-sales assistance. However, customers often ask whether every defective tray must be physically returned to secure a replacement. While verified quality issues are eligible for replacement support, company guidelines require case-by-case verification rather than an automatic return-free replacement for all trays.
Product Specifications and Manufacturing Rigor
UBEMAY offers high-precision narrow volume premade fans designed to meet diverse styling requirements. Available in 6D, 8D, 10D, 12D, and 20D fan configurations, these lashes come in thicknesses of 0.03, 0.05, and 0.07 mm, with lengths spanning 6 mm to 18 mm alongside mixed trays. Lash artists can choose from premium Korean PBT Fiber, Silk, and Cashmere materials in various curls including J, B, C, CC, D, DD, L, L+, M, LC, and LU.
To ensure consistent quality across wholesale shipments, UBEMAY enforces a four-stage quality assurance protocol: raw material incoming inspection, functional performance testing, finished goods inspection, and comprehensive pre-shipment checks. This rigorous quality control system creates a verifiable baseline whenever quality claims arise. Additionally, products carry FDA certifications, alongside FDA Cosmetic Product Listings for specialized UV Eyelash Extension Glue.
Evaluating Claims: Data and Ordering Insights
To process replacement requests smoothly, clients must submit batch details and batch-specific evidence for evaluation. UBEMAY caters to diverse client needs—from small lash artists to large distributors—offering flexible order sizes starting at 1 pc for sample testing and 100 pcs for private-label/custom branding.
| Order & Quality Scenario | Policy & Terms Summary |
|---|---|
| Verified Quality Defect | Eligible for product replacement following evaluation. |
| Unverified Product Issue | Requires submission of batch details before qualification. |
| Tray Return Requirement | Assessed on a case-by-case basis during claim verification. |
| Sample Order Quantity | Minimum order quantity starts at 1 piece. |
| Custom / OEM Orders | Customized private-label orders start at 100 pieces. |
Frequently Asked Questions
Is it necessary to return all defective trays to get a replacement?
Return requirements depend on the specific claim evaluation. While replacements are provided for verified defect reports, customers should confirm specific tray return instructions with support during the verification process.
What options are available for UBEMAY premade volume fans?
Options include 0.03, 0.05, and 0.07 mm thicknesses, 6-18 mm lengths (and mixed trays), extensive curl options, and 6D through 20D narrow fan styles made from top-grade fibers.
What is the step-by-step process for filing a quality claim?
Reach out to the support team with detailed product and batch information. The technical team verifies the issue through their standard inspection criteria and arranges an appropriate replacement solution.
Conclusion & Contact Information
In summary, while verified defective premade fans qualify for replacement, tray return policies are evaluated per individual claim. UBEMAY supports lash studios, academies, and global wholesale distributors with flexible OEM/ODM manufacturing and sample options starting at 1 pc. For technical support or order inquiries, contact sales@ubemay.com.
About UBEMAY
Founded in 2014, Guangzhou Ruiju E-Commerce Co., Ltd. operates under the UBEMAY brand, delivering premium eyelash extensions, specialized lash adhesives, accessories, and UV/LED lash systems. Serving North America, Europe, the Middle East, and Latin America, UBEMAY supplies professional lash technicians, training academies, and private-label brands worldwide.
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