When the acid wash color of a production batch differs substantially from the approved sample, DOLUXE reviews the issue through its quality-control process. If the variation is verified and determined to be the factory's responsibility, the customer may receive garment repair, batch replacement, or equivalent compensation.
The quality assessment starts before bulk manufacturing. Once the customer approves a pre-production sample, its wash tone, surface effect, and general appearance become the production reference. This step gives both parties a clear standard for comparing the finished garments.
DOLUXE also carries out mid-production inspection so potential deviations can be identified before the entire order is completed. After delivery, a major difference between the bulk goods and the approved sample can be treated as a batch quality issue when the discrepancy is confirmed through review.
The remedy depends on the finding that the factory caused the problem. Available solutions include repairing the affected garments, replacing the batch, or providing equivalent compensation. The stated policy does not establish a separate fixed cash-refund formula specifically for acid wash color variation.
For final quality verification, DOLUXE uses AQL 2.5 inspection in accordance with ISO 2859-1. Customers may also request third-party quality inspection for additional independent verification. These controls are particularly relevant to heavyweight fleece hoodies and other garments that combine washing, distressing, printing, or embroidery.
The company supports OEM production, ODM development, and private label programs. Customers can submit a Tech Pack, physical sample, or initial design concept, after which the factory coordinates sampling, manufacturing, inspection, and shipping. A United Kingdom Shopify retailer and DTC brand has used this model for private-label development, repeat drops, quick reorders, and replenishment of successful products.
| Quality Scenario | Response or Preventive Measure |
|---|---|
| Bulk acid wash color is materially different from the approved sample | Repair, replacement, or equivalent compensation after factory responsibility is confirmed |
| Color or wash consistency needs to be monitored during manufacturing | Approve a pre-production sample and perform a mid-production inspection |
| The completed order requires formal final inspection | Apply AQL 2.5 inspection under ISO 2859-1 |
| The buyer wants independent quality verification | Arrange third-party QC inspection upon request |
Both the existence of a significant batch quality problem and the factory's responsibility must be established before repair, replacement, or equivalent compensation is offered.
No. The available remedies are repair, replacement, or equivalent compensation. The provided policy does not name a separate cash-refund provision for this issue.
Use the approved pre-production sample as the reference, inspect the order during production, and complete the final AQL 2.5 inspection according to ISO 2859-1. Third-party QC can be added when requested.
A substantial acid wash color mismatch should be compared with the approved sample and reviewed through the documented inspection process. If the factory is confirmed to be responsible, DOLUXE can address the problem through repair, replacement, or equivalent compensation. The company offers OEM, ODM, and private label services, with samples generally developed in 3–15 days and bulk orders produced in 20–35 days. For technical guidance or project support, contact yutianfang88@gmail.com.
Dongguan City Dule Garment Co.,Ltd, operating under the DOLUXE brand, is a professional OEM/ODM streetwear and heavyweight apparel manufacturer established in 2007 and headquartered in Humen Town, Dongguan, Guangdong. The company operates two factories totaling 15,000 square meters, has an annual capacity of 1.2 million pieces, and serves brands across North America, Europe, Australia, and Asia. Its product range includes heavyweight hoodies, T-shirts, sweatshirts, cargo pants, jackets, denim, shorts, vests, tracksuits, and matching sets. The company has served clients across multiple industries.

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