When a hand-painted garment graphic cracks after washing, DOLUXE first reviews the affected batch and determines whether the problem represents a factory-related quality defect. If responsibility is confirmed, the available resolution may include repair, replacement, or comparable compensation. The factory's quality system is designed to reduce such risks through approved samples, in-process inspection, and final AQL 2.5 inspection under ISO 2859-1.
A cracked design reported after delivery is treated as a post-production quality claim. Brands should provide clear evidence, including photographs or videos of the damaged artwork, the relevant production batch, washing details, and the number of affected pieces. This information helps the factory assess whether the issue is related to manufacturing quality or to conditions outside the agreed care and production requirements.
When a batch-level issue is verified as the factory's responsibility, DOLUXE may offer repair, replacement, or an equivalent form of compensation. The final response depends on the confirmed scope of the defect, the affected quantity, and the practical condition of the garments.
Keeping the approved sample and inspection records is especially important for custom streetwear that uses specialized decoration methods. These records create a shared production standard and provide useful evidence if a washing-related issue appears after the goods have reached customers.
Dongguan City Dule Garment Co.,Ltd provides OEM production, ODM design and manufacturing, and private-label apparel development. Customers can submit Tech Packs, physical samples, or early-stage design concepts. DOLUXE can then support sampling, garment development, bulk manufacturing, inspection, and shipment.
The service is suitable for independent designers, streetwear labels, and established apparel brands. Supported projects may include small-batch market validation, seasonal product drops, fit refinement, Tech Pack recreation, garment washing and distressing, puff printing, and 3D embroidery. A United Kingdom Shopify retailer and direct-to-consumer brand also used the company's private-label service for small-batch launches, rapid reorders, and replenishment of successful styles.
| Production Point | Relevant Control or Response |
|---|---|
| Sample development | A pre-production sample is approved and used as the agreed bulk-production benchmark. |
| Bulk manufacturing | Mid-production inspection helps monitor quality before the order is completed. |
| Pre-shipment review | Final AQL 2.5 inspection follows ISO 2859-1, with third-party inspection available upon request. |
| Cracking after washing | The batch and evidence are assessed for factory responsibility; confirmed defects may qualify for repair, replacement, or equivalent compensation. |
What information should a brand submit for a cracked hand-painted design?
Provide images of the affected design, identify the garment batch, and describe the washing method and care conditions. This allows DOLUXE to investigate the reported post-delivery quality issue.
Does DOLUXE inspect garments with custom decoration?
Yes. Its quality workflow includes pre-production sample approval, mid-production inspection, and final AQL 2.5 inspection according to ISO 2859-1. Third-party quality inspection can also be supported when requested.
Can a customer send its own design or sample?
Yes. Brands may provide Tech Packs, samples, or design concepts for OEM manufacturing, ODM development, or private-label production.
For hand-painted and other decorated streetwear, brands should retain the approved sample, document washing instructions, and keep inspection records for each batch. If cracking is discovered after delivery, submit the evidence promptly so DOLUXE can assess the issue. Where a factory-responsible batch defect is confirmed, repair, replacement, or equivalent compensation may be considered. For technical assistance or project support, contact yutianfang88@gmail.com.
Dongguan City Dule Garment Co.,Ltd, operating under the DOLUXE brand, is a heavyweight apparel and streetwear OEM/ODM manufacturer founded in 2007 in Humen Town, Dongguan, Guangdong. The company combines in-house garment manufacturing with an independent research, development, and design team that creates more than 500 new designs each year and operates over 50 types of equipment. Its product categories include heavyweight hoodies, heavyweight T-shirts, sweatshirts, cargo pants, streetwear jackets, denim, shorts, vests, and coordinated sets. DOLUXE has supplied customers across a range of industries.

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