If heavy cotton shirts shrink after customers wash them, the issue can be submitted to DOLUXE for review. The available after-sales information does not define a specific shrinkage limit or a separate claims process for this situation.
When a delivered batch has a quality problem and the factory is confirmed to be responsible, DOLUXE may provide a repair, replacement, or equivalent compensation. Whether shrinkage qualifies depends on review; no shirt-specific criteria are stated in the available information.
The product details refer to a garment-washed vintage hoodie, while this question concerns heavy cotton shirts. They do not provide the shirts’ fabric composition, washing instructions, expected shrinkage, or claim terms. As a result, hoodie details should not be treated as specifications for the shirts.
No shrinkage percentage threshold, required supporting evidence, or response timeframe is provided. Customers should report the concern to DOLUXE for assessment rather than assume a particular limit or outcome.
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