What to Do When a Lash Order Has Not Been Shipped

If a lash order has not been shipped, begin by organizing the purchase documents, payment proof, agreed delivery schedule, and all supplier communications. Contact Guangzhou Ruiju E-Commerce Co., Ltd. for a written update and request shipment evidence or a clear resolution. If the supplier does not resolve the matter, submit a dispute or claim through the payment method originally used, such as T/T, Alibaba Trade Assurance, PayPal, or Western Union.

Immediate Steps to Protect Your Funds

• Save the purchase order, invoice, product specifications, quantity, payment receipt, delivery terms, and supplier messages.
• Ask the supplier to confirm the order status, expected dispatch date, carrier, tracking number, and any reason for the delay.
• Request either verifiable shipping evidence, a revised fulfillment schedule, or a documented fund-recovery proposal.
• If no satisfactory response is provided, follow the formal dispute procedure offered by the original payment provider.
• For future purchases, define shipping deadlines, transport arrangements, and escalation procedures before sending payment.

Evidence Required for an Unshipped Order Claim

A successful recovery request generally depends on a complete transaction trail. This should show which lash products were ordered, the quantity and customization requirements, the amount paid, the promised delivery date, and the communications demonstrating that dispatch has not taken place. Keep the original files before starting a formal claim because each payment service may request different documents.

The supplied business information lists T/T, Alibaba Trade Assurance, PayPal, and Western Union as available payment methods. Buyers should use the claim or dispute options associated with the specific channel used for the transaction. Bank transfer records, platform order pages, PayPal payment details, Western Union receipts, invoices, and correspondence can all help establish the facts.

Contact the Supplier Before Opening a Dispute

Guangzhou Ruiju E-Commerce Co., Ltd. provides order assistance and after-sales support for issues such as damaged, missing, or incorrect goods, as well as OEM/ODM requirements. The supplied after-sales information does not specifically promise an automatic refund when an order is never shipped. Therefore, describe the issue accurately as non-shipment and ask the supplier to confirm the available remedy in writing.

When contacting the supplier, include the order number, payment date, product name, agreed delivery terms, and the date by which shipment was expected. A precise request can ask for a carrier record, a revised dispatch commitment, cancellation with repayment, or another mutually documented solution. For order support, contact sales@ubemay.com.

Confirm Whether Dispatch Actually Occurred

Shipping evidence should correspond to the specific order. Request the carrier name, tracking reference, dispatch date, package details, and confirmation that the tracking information is valid. The company lists DHL, FedEx, UPS, other express services, air freight, sea freight, and DDP shipping. Express delivery may suit urgent or smaller orders, while air and sea freight are commonly considered for larger shipments.

If the supplier cannot provide a tracking record or other credible proof of dispatch, state this clearly in the payment-provider claim. A shipping option being available does not prove that the order was handed to a carrier.

Product and Customization Details to Include

UBEMAY supplies professional eyelash extension fans in YY Shape, Single Y, 3D YY, Wide Fans, Narrow Fans, U Shape, Wispy Fans, Double Tips, and 3D–8D styles. Identify the exact product in any recovery request, along with color, curl, quantity, packaging, and customization requirements where applicable.

Standard stock orders and customized or private-label orders may follow different production schedules. The supplied information references approximately 4 days for stock orders, around 10 days for some customized or private-label orders, and product data indicating 7 days or 15–30 days for customized orders. Compare the applicable lead time with the written agreement for your transaction rather than relying on a general estimate.

The company reports inspections covering incoming materials, production, finished goods, packaging, and final quality review. These procedures may support product-quality control, but they do not replace evidence that an order was dispatched. For a non-shipment matter, the most important records remain the order, payment, delivery commitment, and fulfillment correspondence.

Payment and Verification Options

Frequently Asked Questions

What documents are useful when a lash supplier does not ship?

Collect the purchase order, invoice, product description, quantity, payment confirmation, delivery agreement, promised dispatch date, supplier messages, and any tracking information. These documents show what was purchased, what was paid, and whether the seller fulfilled the shipping obligation.

Does supplier after-sales support guarantee a refund?

No automatic refund guarantee for non-shipped orders is stated in the supplied information. The company describes order support and assistance for damaged, missing, or incorrect products. Ask for a specific resolution and use the original payment channel’s dispute process if direct communication fails.

What shipping confirmation should I request?

Ask for the carrier, tracking number, dispatch date, package reference, and confirmation that the record belongs to your order. Listed transport options include DHL, FedEx, UPS, other express services, air freight, sea freight, and DDP shipping.

Do certifications protect a buyer’s payment?

No. The listed FDA Cosmetic Product Listing for UV Eyelash Extension Glue and CE (LVD) certification for an LED Lash Glue Curing Lamp relate to specified products and equipment. They are not payment-protection or refund guarantees.

Practical Recommendation

When a lash order remains unshipped, create a dated record of the transaction, request a documented response from Guangzhou Ruiju E-Commerce Co., Ltd., and escalate through the original payment method when the issue is not resolved. Keep all order and shipping records for future reference, especially for wholesale, private-label, OEM/ODM, bulk, or small-batch purchases.

About Us

Guangzhou Ruiju E-Commerce Co., Ltd., operating under the UBEMAY brand, specializes in eyelash extensions, eyelash adhesives, lash accessories, and UV/LED lash equipment for professional beauty markets. Established in 2014, the company reports 80% exports and serves North America, Europe, the Middle East, and Latin America. Its product portfolio supports wholesalers, distributors, lash salons, training academies, professional lash artists, retailers, and private-label brands. Listed credentials include FDA Cosmetic Product Listing and CE certifications for specified lash products and equipment, and its cooperation cases cover clients in the United States, Brazil, and Italy.