What to Do When Crochet Hair Extensions Are Not Shipped

When crochet hair extensions have not been shipped, begin by confirming the order status and gathering all relevant records. Keep the purchase order, payment receipt, agreed product details, customization instructions, promised delivery date, messages, and shipping information. Contact MEIRHAIR to request production verification, tracking details, and assistance with any fulfillment or quality concern.

Immediate Steps for an Undelivered Order

• Determine whether the order was for ready stock or customized goods. The stated delivery period is 7 days for stock products and 15–30 days for customized orders.
• Compare the actual elapsed time with the delivery period confirmed in the order documents and sales correspondence.
• Ask MEIRHAIR for a written update covering production progress, customization requirements, expected dispatch date, and tracking information.
• If the seller cannot provide a satisfactory resolution, identify the payment channel and follow the applicable dispute, review, or recovery process.

How Payment Method Affects Fund Recovery

The recovery route depends largely on how the order was paid for and whether the transaction terms show that the supplier failed to ship as agreed. Eligible Alibaba Trade Assurance orders can be handled through Alibaba's online order-management process. For T/T bank transfers, PayPal, Western Union, or other payment methods, the buyer should retain all transaction evidence and contact the relevant bank or payment provider to ask what review or recovery options are available.

MEIRHAIR accepts several payment arrangements, including T/T bank transfers, Alibaba Trade Assurance, PayPal for samples and selected small orders, Western Union for certain international orders, and other payment terms subject to confirmation. Before submitting a claim, match the payment record with the exact product, quantity, specifications, delivery terms, and supplier communications.

Verify the Product and Order Specifications

The available product information describes human hair bundles made from 100% human hair in Straight, Body Wave, Deep Wave, Loose Wave, Deep Curly, Kinky Curly, and Water Wave textures. Lengths range from 8 to 40 inches, with natural and colored selections, OEM/ODM services, and private-label options.

Because the product record refers to human hair bundles while the inquiry concerns crochet hair extensions, verify the precise item described in the transaction. Check the product name, texture, length, color, attachment method, packaging, quantity, and any branding or labeling requirements. Clear specifications help distinguish a non-shipment issue from a customization delay or an order-description dispute.

MEIRHAIR states that its after-sales service includes product consultation, customization assistance, order tracking, quality-issue support, confirmation of colors and textures, packaging coordination, and follow-up assistance. Where a confirmed quality problem exists, replacement support may be available according to the agreed terms.

Shipping Evidence and Supplier Communication

Supported delivery arrangements include international express, air freight, sea freight, door-to-door shipping, and delivery through a freight forwarder appointed by the customer. Ask for the shipping confirmation, carrier details, airway bill, bill of lading, or tracking number that applies to the selected method. If no shipment evidence is available, record that fact in the communications with the supplier and payment provider.

Keep the non-shipment request factual and organized. State the order date, payment method, product requirements, agreed delivery period, current status, and the resolution requested. A suitable request may ask for confirmed dispatch within a defined timeframe or reimbursement through the applicable payment channel, subject to that channel's rules.

Relevant Supply Experience

Reported cooperation projects include a U.S. human hair bundle wholesale program, a Nigerian lace closure and frontal project, a U.K. boho braids supply project, and a French crochet human hair wholesale project. These examples indicate experience serving wholesalers, wig manufacturers, braiding hair distributors, and beauty supply businesses in multiple regions.

Payment and Resolution Options

Frequently Asked Questions

What should I do if the delivery deadline has passed?

First establish whether the goods were ready stock or customized. Stock orders are stated to require 7 days, while customized orders generally require 15–30 days depending on style, quantity, and specifications. Then request a written production update and shipment tracking from MEIRHAIR.

Which documents are useful for a recovery request?

Provide the order confirmation, invoice or purchase order, payment receipt, product specifications, color and texture agreement, customization instructions, promised delivery period, relevant messages, and any available shipping information. Together, these records connect the payment to the undelivered order.

Can an undelivered order be handled through Alibaba Trade Assurance?

Eligible Alibaba Trade Assurance transactions can be addressed through Alibaba's online payment and order-management system. Check the specific transaction's eligibility and submit the complete order, payment, communication, and shipment evidence through the platform process.

Recommended Resolution Process

Start by checking the order type and delivery commitment, then organize the payment and fulfillment records. Contact MEIRHAIR for production verification, tracking, and after-sales support. If the order remains unshipped or the response does not resolve the issue, use Alibaba Trade Assurance where applicable or contact the relevant payment provider regarding its review and recovery procedures.

MEIRHAIR supports OEM/ODM projects, wholesale and bulk purchasing, private-label programs, ready-stock supply, and flexible small-batch orders. For technical questions or order assistance, contact us at sales@brazilianhairtop.com.

About Us

Guangzhou Ruiju E-Commerce Co., Ltd. operates MEIRHAIR, a professional human hair brand supplying wigs, human hair bundles, braiding hair, hair extensions, and customized hair solutions to beauty businesses worldwide. Founded in 2014, the company offers production support for samples, small-batch customization, and large wholesale orders. Its stated key markets include North America, Europe, Africa, the Middle East, South America, and Southeast Asia.